We met Mark Dann and Highland Classic Homes in the Spring of 2015 after having been referred by several friends and former Highland customers. Over the next 12 months, we worked closely with Mark on an almost daily basis as we sought out a home site, developed our plans, and ultimately completed the construction of our new home. During those 12 months, we found that both the home that Mark delivered and the process itself greatly exceeded our expectations. Among the many refreshing aspects of our home building experience was Mark’s constant attention to detail and the willingness to “get it right” even in a home building market where scheduling trade contractors was extremely difficult. As move in day approached, we were relieved and excited as Mark delivered a beautiful home exuding the highest level of quality, and did so well within our desired move-in date and even sooner than our agreement required. Highland Classic Homes and Mark Dann have earned our respect as exhibiting the highest degree of integrity, honesty and competency and we would instantly recommend him to anyone seeking a quality custom home and desiring an enjoyable experience at every step along the way.
When my husband accepted a job in downtown Dallas, he wanted a home that was a reasonable commuting distance of downtown. As an architect, I wanted a well-made home with great design. Our home meets both of these criteria. We looked at more than 20 homes, some of which were more expensive but none of which had the design or quality of this construction. The house is contemporary but respectful of our mid-century modern neighbors. Mark was great to deal with, always quick to respond when needed. We truly love our home and living in Lake Highlands.
Words cannot express how pleased we are with the entire build process and our beautiful new home! From the beginning we were blown away with your clear and direct approach and felt included every step of the way. We appreciated your guidance and years of experience during the planning and design phases and are thrilled with the end product. From our first meeting to our last, you were beyond professional and informative and stayed true to our wants with respect to the budget, timing, and when addressing our many questions along the way. We truly cannot say enough about your professionalism, attention to detail, work ethic, and kindness. Everyone that we worked with, including the architect, designer, carpenter, and landscaper, mirrored your attention to detail and work ethic and made the whole process exciting and pleasant. Lastly, your responsiveness to our calls post move-in is just as quick as it was during the build process, with solutions being just a phone call away. We could not be happier with our new home and give you and Highland Classic Homes our highest recommendation. We look forward to filling this house with a lifetime of memories.
Where to begin? We began looking for a new home to accommodate our growing family last spring. We had no intentions of building a new home but through our search ultimately found Mark and a lot only two streets over from where we were living at the time. We were hesitant to build a new home as I am the terrible combination of indecisive yet extremely picky and just thought the process would be too much with our full time jobs and young family. Despite those reservations, the location and the potential to have a home designed to meet our needs made us decide to give building a try.
Thankfully, we had Mark. I cannot say enough kind words about how professional, attentive to detail, hard working, and kind Mark Dann is. He guided us through all of the decisions to be made with patience and expertise. He was always thoughtful about our needs and wants all while staying in our pre-agreed upon terms of budget and timing. He was available at all hours of the day and night, weekends, and holidays to answer questions or provide reassurance without ever making us feel like we were being a nuisance. Any issues that arose were almost always already taken care of before they even came to our attention. Mark treats his homes like they are his own and his clients like they are his friends. His work ethic is something you really don’t see in almost any industry anymore and his customer service is like nothing we’ve previously experienced. Not only did we feel this way during the build process, but since we have moved in we have had countless neighbors and strangers express to us how impressed they are with how Mark managed the build (he personally was at the house every day during its construction) and also with the quality of the workmanship and character of the subcontractors they observed. Everyone we came into contact with from the architect, to the designer, to the carpenter, and landscaper was truly exceptional at what they did and we felt very fortunate to be able to work with them all.
Our house turned out to be more than we ever could have imagined! Mark created a custom home that fits our needs and is truly stunning. We are overjoyed to call this our home and cannot thank Mark enough for making our dream home a reality for our children to grow up in. We cannot recommend Highland Classic Homes strongly enough! Thank you, Mark!